Privacy Policy
1. Who we are
Central Chama ("Central Chama", "we", "us") operates the website centralchama.chat and the software application registered on the Meta for Developers platform under the name "ChamaChat". ChamaChat is an intelligent assistant that answers customers and manages appointments for beauty salons over WhatsApp, using the official WhatsApp Business Platform provided by Meta Platforms, Inc.
This Privacy Policy explains what personal data we collect, how we use it, and the rights you have. It applies to visitors of this website, to the businesses (salons) that use our service, and to the end users (salon customers) who exchange WhatsApp messages with a salon powered by ChamaChat.
2. Data we collect
From businesses (salons)
- Contact and account details: name, email address, phone number, business name.
- WhatsApp Business Platform identifiers obtained during onboarding via Meta's Embedded Signup: WhatsApp Business Account (WABA) ID, phone number ID, and the access token needed to send and receive messages on the business's behalf.
- Configuration data: services, prices, staff names, and opening hours entered by the business.
From end users (salon customers)
- WhatsApp phone number and profile name.
- The content of messages exchanged with the salon's WhatsApp number.
- Appointment details: requested service, date and time, and assigned professional.
Technical data
- Server logs (timestamps, delivery status, error diagnostics) needed to operate the service reliably.
- This website does not use advertising or analytics cookies.
3. How we use the data
- To provide the service: receive messages, generate replies, schedule appointments, and send confirmations and reminders on behalf of the salon.
- To record conversations and appointments in the salon's management panel (CRM/agenda).
- To secure, maintain, and improve the reliability of the service.
- To comply with legal obligations.
Message content is processed automatically — including by AI language-model providers acting as our processors — solely to generate replies and manage appointments. We do not sell personal data and we do not use it for third-party advertising.
4. WhatsApp and Meta
Our service is built on the WhatsApp Business Platform. Messages you send over WhatsApp are also processed by Meta Platforms in accordance with the WhatsApp Privacy Policy and the WhatsApp Business terms. Meta acts as an independent provider of the messaging infrastructure; this policy covers only the processing carried out by Central Chama.
5. Sharing
- The salon you message: the business you interact with sees its own conversations and appointments.
- Meta Platforms: as the operator of the WhatsApp Business Platform.
- Infrastructure providers: cloud hosting and AI processing providers acting under our instructions as processors.
- Legal: where required by law or to protect our rights.
6. Retention
We keep personal data for as long as the salon's account is active or as needed to provide the service. Conversation history and appointment records are deleted upon verified request (see below) or when a business account is closed, except where retention is required by law.
7. Legal bases (GDPR / LGPD)
Where the EU General Data Protection Regulation (GDPR) or the Brazilian Lei Geral de Proteção de Dados (LGPD) applies, we process data on the following bases: performance of a contract (providing the service to the salon), legitimate interests (service security and reliability), consent (where applicable), and compliance with legal obligations.
8. Your rights and data deletion
You may request access, correction, portability, or deletion of your personal data at any time. Deletion instructions are published at centralchama.chat/data-deletion. For any privacy request, contact contacto@centralchama.chat. We respond within 30 days.
9. Security
We use encrypted connections (HTTPS/TLS), access controls, and secret management to protect the data we process. Access tokens provided by Meta are stored server-side and are never exposed in the browser.
10. Children
Our service is intended for businesses and their adult customers and is not directed at children under 16.
11. Changes
We may update this policy from time to time. The current version will always be available at https://centralchama.chat/privacy, with the effective date shown at the top.
12. Contact
Central Chama (ChamaChat)
Email: contacto@centralchama.chat
Website: https://centralchama.chat
PortuguĂŞs
PolĂtica de Privacidade
1. Quem somos
A Central Chama ("nós") opera o site centralchama.chat e a aplicação registada na plataforma Meta for Developers com o nome "ChamaChat" — um assistente inteligente que responde a clientes e gere marcações de salões de beleza através do WhatsApp, usando a WhatsApp Business Platform oficial da Meta.
Esta polĂtica aplica-se aos visitantes deste site, aos negĂłcios (salões) que usam o serviço e aos utilizadores finais (clientes dos salões) que trocam mensagens de WhatsApp com um salĂŁo que usa o ChamaChat.
2. Dados que recolhemos
- Dos salões: nome, email, telefone, nome do negócio; identificadores da WhatsApp Business Platform obtidos no onboarding via Embedded Signup da Meta (WABA ID, phone number ID e o token de acesso necessário para enviar/receber mensagens); serviços, preços, profissionais e horários configurados.
- Dos clientes finais: número de WhatsApp e nome de perfil; conteúdo das mensagens trocadas com o número do salão; detalhes das marcações (serviço, data/hora, profissional).
- Dados técnicos: registos de servidor (timestamps, estado de entrega, diagnóstico de erros). Este site não usa cookies de publicidade nem de analytics.
3. Como usamos os dados
Para prestar o serviço (receber mensagens, gerar respostas, agendar, confirmar e lembrar), registar conversas e marcações no painel do salão, manter o serviço seguro e fiável, e cumprir obrigações legais. O conteúdo das mensagens é processado automaticamente — incluindo por fornecedores de modelos de IA que atuam como subcontratantes — apenas para gerar respostas e gerir marcações. Não vendemos dados pessoais nem os usamos para publicidade de terceiros.
4. WhatsApp e Meta
As mensagens enviadas por WhatsApp sĂŁo tambĂ©m processadas pela Meta Platforms, nos termos da PolĂtica de Privacidade do WhatsApp. Esta polĂtica cobre apenas o tratamento feito pela Central Chama.
5. Partilha, conservação e direitos
Partilhamos dados apenas com o salão com quem fala, com a Meta (operadora da plataforma), com fornecedores de infraestrutura que atuam sob as nossas instruções, e quando a lei o exigir. Conservamos os dados enquanto a conta do salão estiver ativa ou for necessário para o serviço. Ao abrigo do RGPD e da LGPD, pode pedir acesso, correção, portabilidade ou eliminação dos seus dados a qualquer momento — veja as instruções em centralchama.chat/data-deletion ou escreva para contacto@centralchama.chat. Respondemos no prazo de 30 dias.
6. Segurança e alterações
Usamos ligações encriptadas (HTTPS/TLS), controlo de acessos e gestĂŁo de segredos; os tokens de acesso da Meta ficam apenas no servidor. Podemos atualizar esta polĂtica; a versĂŁo atual estará sempre em https://centralchama.chat/privacy, com a data de vigĂŞncia no topo.